When you book an appointment with us, that time is set aside for you and ONLY you. We never double-book and we try to always be ready for you when you arrive. In return, we ask that you keep your promise to us and show up for your appointment on time.
Please understand that massage therapists only get paid when they deliver a service. Therefore, missed appointments are costly for us and prevent us from catering to other clients.
With that said, our policy is simple. If you do not show up for your scheduled appointment and you have not notified us at least 24 hours in advance, you will be required to pay the full cost of the treatment as booked.
In the event that you are unable to keep your scheduled appointment with us, please cancel through your Jane account or by phone at 306-974-1004 (leave a voicemail if no answer) at least 24 hours before your scheduled appointment. If we do not hear from you at least 24 hours before your scheduled appointment and you do not keep your appointment, the above policy will be applied. You must call the clinic to cancel if it is within 24 hours of your scheduled appointment. Please be prepared to provide us with a method of payment for your appointment in this circumstance.
Note: We recognize that no one is perfect and there are circumstances that are out of our control (sudden illness, family emergencies, etc.) and so your therapist may make an exception to the above policies on those rare occasions.